If you are not completely satisfied with any purchase from CustomPro Golf, you may return it for a full refund or exchange within 30 days, providing:
- You inform us within 14 days of your intention to do this,
- The item/s are in the same condition as they were when you received them.
- We cannot accept returns on custom fit orders, unless we have sent a faulty or incorrect item.
- Return shipping costs can only be refunded where we have sent the wrong or faulty goods in error. When returning to us we recommend that you use a reputable courier (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods
If an item is faulty, or becomes faulty through normal use, please take the following action:
For purchases under 30 days we will exchange the item at no cost to you. In this event please phone or email us to arrange a replacement.
For purchases over 30 days, but less than 12 months, please return the item to the address below. After inspection we will either repair, replace or return (if not a manufacturing fault) the item. If faulty, we will reimburse, within reason, costs incurred for returning the item.
If you purchase an item from us that for any reason fails to give you complete satisfaction, you may return it to us for an exchange or refund as long as it is new and unused and in it's original packaging.
Regrettably we cannot accept returns on used merchandise, custom fit clubs or personalised goods (unless an incorrect item was delivered).
Return shipping costs can only be refunded where we have sent the wrong/faulty goods in error.
You must contact us, via email, of your intention to return within 14 days of delivery of the goods. Refunds will be applied based on the original method of payment. This guarantee must be exercised within 30 days of your receipt of the merchandise. Proof of purchase will be required.
Send the item to the address below with a covering note, including your name, Ebay user I.D., address and order number, explaining the action you would prefer us to take.
We recommend you use a reputable courier for large items and Special Delivery for smaller items.
Returns address: CustomPro Golf, Unit 24 Antrim Business Park,25 Randalstown Rd, Antrim, BT41 4LD
If returning any item to us, please contact us fist by email: firstname.lastname@example.org